You may exchange any online purchase by clearly informing us of your intention to do so within ten (10) calendar days from the date of receipt of the products, by contacting us via our email ( giving us your name, address and order number, we will send you an e-mail acknowledging receipt of your withdrawal request or simply send us a whatsapp message and we will handle the return process.

All exchanges must include the original sales receipt and be returned in original packaging. Please note that all exchanges are subject to a quality assurance inspection process before they are accepted. Any product with signs of damage, or alteration cannot be accepted. You may be held liable in the case of depreciation of the value of the product as a result of handling that is not consistent with preservation of the nature, characteristics and, where applicable, the correct operation of the products.


When the exchange form or your statement informing us of your intention to exchange your purchase is received, we will email you a one-time return label pre-paid by us. If you exchange the purchased product for another product of higher price, you will be charged the difference. We will not exchange merchandise for items of lesser value. Gift recipients are entitled to an exchange of equal or greater value only. If the online purchase is exchanged, you will not be charged for shipping costs related to the second shipment.

You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, including original packaging and packing slip within 7 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

“We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully” .